Welcome to The Chakra, a product of M/s YUKTANTH TECHNOLOGIES PRIVATE LIMITED. This Cancellation and Refund Policy applies to our used car sales and purchases application (the "Service"). By using the Service, you agree to the terms of this policy.
1. Cancellation Policy
- 1.1 Listing Cancellation: If you choose to cancel a vehicle listing on our platform, you may do so at any time. However, please note that fees paid for premium or enhanced listings may not be refundable.
- 1.2 Transaction Cancellation: If a transaction is initiated between users, the cancellation policies may vary. Sellers and buyers are encouraged to communicate and reach a mutual agreement. In certain circumstances, cancellation fees may apply.
- 1.3 Platform Suspension: We reserve the right to suspend or terminate your access to the Service for violation of our Terms and Conditions or other policies.
2. Refund Policy
- 2.1 Transaction Refunds: Refunds for completed transactions are generally not provided. It is the responsibility of the buyer and seller to conduct due diligence and negotiate the terms of the transaction before finalizing the sale.
- 2.2 Listing Fees: Fees paid for listing a vehicle on our platform may be non-refundable, especially if the listing has received enhanced visibility or premium placement.
- 2.3 Payment Disputes: If there is a dispute regarding a payment made through our platform, we may, at our discretion, investigate the matter and issue a refund if deemed appropriate.
3. Chargebacks and Disputes
- 3.1 Chargebacks: Users who initiate chargebacks without proper cause may be subject to suspension or termination of their account. Chargebacks should only be initiated after attempting to resolve the issue with us directly.
4. Contact Us
- 4.1 Questions: If you have any questions or concerns about our cancellation and refund policy, please contact us at info@thechakra.co.in.
5. Changes to This Policy
- 5.1 Updates: We may update this Cancellation and Refund Policy periodically to reflect changes in our practices. We will notify you of significant updates through the Service or other means.